![]() ![]() To resolve a persistent keychain error, log out of your Mac user account and log back in, or restart your Mac. Select Allow or Always Allow to continue. To allow your Mac to establish a VPN connection, you will need to enter your system password. The Network Extension Agent, also known as neagent, enables your Mac to receive VPN authentication data from the keychain system. If you do not yet have an account, you can sign up for a Free plan for macOS. If this appears, please verify that you are using the correct Proton username and password. If you enter the wrong login details several times, you might encounter an error message. If it’s an issue with an individual server, just connect to a server that is operational. You can check the status of Proton here, and the status of our server network here. This may be due to routine server maintenance or a technical fault. To disable system-wide proxy settings in macOS, go to Settings → Network → → Details → Proxies and ensure no proxy protocols are enabled.Įither Proton itself or the Proton VPN server you are trying to connect to is down A proxy or firewall is interfering with the VPN connection If the connection works when your antivirus software is removed or disabled, try adjusting its settings or adding an exclusion for the Proton VPN app. Temporarily disable or remove your virus software to help identify the problem. If running antivirus software on your Mac, it may incorrectly interpret the connection to our VPN server as suspicious. Your antivirus software is interfering with the VPN connection ![]() If the issue lies with your ISP, you can wait to see if it resolves itself (maintenance is completed, the technical issue is fixed, etc.) or you can contact your ISP. You can identify if the problem lies with your ISP by connecting over a different network (for example, using your phone as a mobile hotspot rather than WiFi). This may be due to maintenance being performed in your area, poor reception (if using a mobile connection), a technical problem, or a problem with your account. There is a problem with your internet service provider (ISP) From here, you can download OpenVPN TCP configuration files that may help overcome the block (see below). If access to the Proton VPN website is blocked by your ISP or government, you can try using Tor to reach it. Restarting your Mac can also fix many connection problems. If that fails, try resetting your router (turn it off, wait at least 10 seconds, then turn it on again). There is a problem with your WiFi connection To bypass this, you can try using our alternative routing feature. If you live in a restrictive country then your connection may be blocked by your government. Your connection is blocked by your ISP or government As this message suggests, there are a number of possible reasons for the problem. ![]()
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